ComEd Closes Customer Relief Fund After High Demand, Continues Support with Bill-Assistance Programs
August 06, 2025
FOR IMMEDIATE RELEASE
ComEd Closes Customer Relief Fund After High Demand, Continues Support with Bill-Assistance Programs
Woodstock, IL — In response to rising energy prices impacting households across the country, ComEd launched the Customer Relief Fund in early July to provide financial support to residential and nonprofit customers most affected. Within just two weeks, nearly 70,000 applications were received.
The Salvation Army and Neighborhood Housing Services of Chicago, ComEd’s designated administering agencies, are actively processing all received applications. Qualified applicants can expect to see credits on their electric bills within one to two billing cycles.
Looking ahead, ComEd’s Low-Income Discount Program will launch in January 2026 to offer qualifying customers percentage-based discounts on their monthly electric bills, based on income level.
While the Customer Relief Fund is no longer accepting applications, ComEd continues to provide a wide range of support programs and tools to help customers manage their energy use and costs:
Customers are encouraged to explore support options at ComEd.com/BillSupport.
ComEd urges community partners to help share these resources so eligible customers can access the support they need.
For more information, visit ComEd.com/BillSupport or contact ComEd’s customer service center.
https://www.comed.com/my-
ComEd Closes Customer Relief Fund After High Demand, Continues Support with Bill-Assistance Programs
Woodstock, IL — In response to rising energy prices impacting households across the country, ComEd launched the Customer Relief Fund in early July to provide financial support to residential and nonprofit customers most affected. Within just two weeks, nearly 70,000 applications were received.
The Salvation Army and Neighborhood Housing Services of Chicago, ComEd’s designated administering agencies, are actively processing all received applications. Qualified applicants can expect to see credits on their electric bills within one to two billing cycles.
Looking ahead, ComEd’s Low-Income Discount Program will launch in January 2026 to offer qualifying customers percentage-based discounts on their monthly electric bills, based on income level.
While the Customer Relief Fund is no longer accepting applications, ComEd continues to provide a wide range of support programs and tools to help customers manage their energy use and costs:
- Low-Income Home Energy Assistance Program (LIHEAP)
- Flexible payment arrangements and budget billing options
- Waivers for deposits and late fees for income-eligible customers
- High-usage alerts and energy-saving tips
- Catch Up and Save Program with bill credits and free energy kits
- Supplemental Arrearage Program (SARP)
- Income-eligible energy efficiency incentives
Customers are encouraged to explore support options at ComEd.com/BillSupport.
ComEd urges community partners to help share these resources so eligible customers can access the support they need.
For more information, visit ComEd.com/BillSupport or contact ComEd’s customer service center.
https://www.comed.com/my-
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Contact:
Jonathon Napiorkowski, Marketing Assistant
jnapiorkowski@woodstockil.gov, 815-338-4300
